Phone Solutions

Are you looking to upgrade your existing Avaya IP Office telephone system? Replace your current phone system or phone handsets? Open a new office or expand? As an Avaya Silver Partner, SME Expert and State of Texas DIR vendor for Avaya, WalkerCom has the experience and expertise to successfully implement or service your Avaya phone system solution.

Hosted Cloud Solutions for Voice

Deliver solutions through the Cloud: Enable growth and integrate innovation without huge capital expenses. Cover all the bases: From hardware to software. From rigidity to flexibility. From CapEx to OpEx. The future is here—it lives in the cloud. Create the flexibility you need: Support steady growth or seasonal spikes, and mitigate financial risks associated with growing or transforming. At WalkerCom, our team of experienced professionals are available to help you with all of your telecommunication needs. We also support Nortel/Avaya Migrated Roadmap, Contact Center/Call Center, Cordless Telephones and Paging Systems. Contact WalkerCom today to discuss the best Avaya phone system solution for your business.

  • No on-premise hardware to maintain

  • All software updates are automatic

  • Disaster recovery is built-in

  • Advanced Unified Communications Capabilities

  • Minimal IT Oversight

  • Flexible

  • Mobile

  • Easy to grow

  • Easy to grow

  • Cost Savings

  • Easy Installation

  • Hosted Cloud Voice Solution Features:

  • Voicemail

  • Multiple Line Appearances

  • Free Long Distance

  • Music on Hold

  • Call Transfer

  • 3 Way Calling

  • Hunting

  • Call Forwarding

  • Call Find Me/Follow Me

  • Speed Dial

  • Dial by Extension

  • Call Park

  • Call Park

  • Monitored Extensions

  • Caller ID

  • Web Portal Access

  • Simultaneous Ring

  • Call Rejection

  • Auto Attendant (Basic)

  • Call Queue

  • Unified Messaging

  • Do Not Disturb

Small to Midsize Business Phone Systems

The Avaya IP Office Platform provides you with options, so you can tailor your collaboration system to best fit your business requirements. With IP Office there are three collaboration editions to choose from that provide communications capabilities from basic to highly sophisticated.

 

Preferred Edition

The Avaya IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. The IP Office Preferred Edition builds on the IP Office Essential Edition offering even more capabilities.

  • Multi-channel contact center

  • Web-based access for office collaboration

  • Rich collaboration for remote workers

  • Extend office phones to Apple iPhone or Android Smartphone

  • Share and view documents in real time

  • Call Recording/archival and retrieval

  • Integrates with applications your business already has – Outlook, Microsoft Lync

Basic Edition

Avaya IP Office Basic Edition is the ideal solution for small enterprises to add more productivity with a professional touch. Basic Edition features,

  • Embedded Voicemail

  • Voicemail to email

  • Call Forwarding

  • Automated attendant

  • Dial by name

  • Messaging, Conferencing

  • Choose your connection

Essential Edition

The IP Office Essential Edition is the ideal foundation upon which to build your IP Office solution, providing the necessary mobility, call handling and routing functionality. Essential Edition adds to the Basic Edition with enhanced capabilities such as:

  • One number access

  • Dial-by-name/extension

  • Up to 40 automated attendants

  • Preferred Edition

  • Secure “Meet Me” conferencing

Enterprise Business Systems

Avaya Contact Center Solutions – Avaya is the global leader in the Contact Center market offering highly reliable scalable contact center solutions that improve customer service and help companies compete more effectively. Avaya’s contact center portfolio includes intelligent routing tools, as well as self-service, proactive contact and mobility enabled applications that drive effective communications and transactions with customers and clients. Avaya’s extensive reporting platform offers rich analytics that provide companies and governments with detailed customer information that improves visibility, customer satisfaction, and customer retention, while decreasing costs.