Avaya CMS for Call Centers

The Avaya Call Management System, or CMS, is a computer system that helps managers control operations within a call center through the use of reports, databases, and administration tools. This Avaya solution is ideal for companies that operate contact centers that receive and make a large number of telephone calls. The use of this program can help management evaluate the performance of employees and the successfulness of sales strategies and campaigns.

The latest version of the Avaya CMS program brings an easy to use, intuitive graphical user interface, or GUI, that looks like and maneuvers in a way that makes using the CMS program similar to using Microsoft Windows. Older call center software programs may still use DOS-based commands, making it more difficult to learn and use.

Another advantage to using the CMS program from Avaya is that users are able to run other programs on the computer while the CMS program is operating. This allows managers to multitask, and be more productive with their time. The CMS program can also be customized to alert management when certain goals are met, actions are taken, or other changes occur.

Avaya Solution for Call Centers

Avaya is the leader in the call center software industry. Our innovative Avaya CMS program can even be run on an existing network, limiting the startup costs for new customers. Another valuable feature of this software is the reporting capabilities. The Report Wizard allows clients to easily design reports that meet the unique needs of their own organizations. Also, the scripting feature allows clients to create scripts that run automatically, creating reports at designated times and intervals. It is also easy to make the reports useful by implementing cut and paste in Windows, or exporting to a file, database, or web page. WalkerCom, Inc. is proud to be able to provide an Avaya solution for each one of our corporate customers.